Returns & Exchanges
At Mars The Label, we want you to feel confident in your fit; if you are not completely satisfied, you can return your items within 14 days of delivery. Please ensure all garments are unworn, include original tags, and are free from makeup or deodorant marks.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all labels are attached and the hygiene seal remains intact for swimwear and bodysuits.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing